Help Center

To change the email account associated with your ecommerce website, you will need to access your website’s admin panel or dashboard. The exact steps may vary depending on the platform or software you are using for your ecommerce website, but generally, the process is as follows:

1. Log in to your website’s admin panel or dashboard using your current email account credentials.
2. Locate the “Account Settings” or “Profile” section of the admin panel.
3. Look for the option to change your email address or contact information.
4. Follow the prompts to enter and save your new email address.

If your payment fails, you can use the (COD) payment option, if avaible on that order. If your payament is debited from your account after a payment failuere, it will be creditedx back within 7-10 Days.

You can now cancel an order when it is in packed/shipped status. Any amount paid will be credited info the same payment mode using which the payment was made.

Please tap on ” MY Orders” section under main menu of App/Website to check your order status.

Upon successful pickup of the return product at your doorstep, Nepal Organics will instantly the refund to your soruce accounnt or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.

You can apply a coupon on cart page before order placement. The coplete list of your unused and vaild coupns will be avaiable under “My Coupons” tab of App/Website>